The authority found that messages such as ‘Adding a tip might help increase the chances of getting a ride faster’ and ‘Tip now to boost the chances of getting a ride sooner’ created a misleading impression that additional payments could accelerate ride confirmation.
CCPA fines Ola ₹10 lakh over pre-ride tipping feature, orders discontinuation
The authority found that messages such as ‘Adding a tip might help increase the chances of getting a ride faster’ and ‘Tip now to boost the chances of getting a ride sooner’ created a misleading impression that additional payments could accelerate ride confirmation.
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