The bank’s interim chief executive says ‘this issue should never have happened’, but warns it may take time to process claims

National Savings and Investments bank will start to contact thousands of families affected by a missing savings scandal next week, as it confirmed how much they are owed.

In March, the chief executive of the state-backed bank was forced out after it emerged there had been long-running problems with the tracing of accounts belonging to customers who had died.

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